The Buzz About Google Buzz
12
FEB 2010
'Commentary'
The Buzz About Google Buzz
First of all, if you're waiting for me to crack a joke about how all the Internet is "buzzing" about Google's new social media offering, you can exhale now. It isn't going to happen. Seriously....
Facebook vs. Gmail?
9
FEB 2010
'Commentary'
Facebook vs. Gmail?
On Friday, Tech Crunch reported that Facebook is building a fully featured webmail client, code named Project Titan, and they are now preparing to launch it. Tech Crunch's source even went so far...
Costs of Poor Customer Service: Part 2
8
FEB 2010
'Commentary'
Costs of Poor Customer Service: Part 2
Last time, we talked about a breakdown in customer service that my wife and I had experienced when ordering pizza for supper, so today we're going to talk about the potential implications of this...
Costs of Poor Customer Service: Part 1
5
FEB 2010
'Commentary'
Costs of Poor Customer Service: Part 1
So, none of us perfect. We know that at some point or another in our lives, we'll all make mistakes. Of course, this naturally translates to the business world. If you are in business for...
Analytics Holiday Message
29
DEC 2009
'Commentary'
Analytics Holiday Message
Chances are if you check your Google Analytics as often as we do, you'll find this clever holiday greeting from Google will put a smile on your face. In addition to the greeting, an email...
Learn a Lesson from Blockbuster
8
OCT 2009
'Commentary'
Learn a Lesson from Blockbuster
Over the past few decades, Blockbuster video has been a household name for most people, and it has been the place to go for a movie rental for as long as many of us can remember. However, lately...