Lifeline Blog

If you’ve read any of my previous posts, you’ll know that I often talk about the importance of having your business represented online by a professional web design. You may or may not agree with me on that,  but regardless of what either of us believe it still just boils down to human  nature. Whether we want [...]

First of all,  if you’re waiting for me to crack a joke about how all the Internet is “buzzing” about Google’s new social media offering, you can exhale now.  It isn’t going to happen.  Seriously. So what is Google Buzz exactly? Well, with Facebook’s recently unveiled plans to encroach on Google’s e-mail empire with Project [...]

On Friday, Tech Crunch reported that Facebook is building a fully featured webmail client, code named Project Titan, and they are now preparing to launch it.  Tech Crunch’s source even went so far as to say some Facebook insider’s are calling the project “the Gmail killer”. Moving into webmail makes a lot of sense for [...]

Last time, we talked about a breakdown in customer service that my wife and I had experienced when ordering pizza for supper, so today we’re going to talk about the potential implications of this in terms of cost to the business and how the problem should have been dealt with. The Cost: We don’t really [...]

So,  none of us perfect. We know that at some point or another in our lives, we’ll all make mistakes. Of course,  this naturally translates to the business world. If you are in business for yourself or working for someone, you will at some point make a mistake with a customer, it’s inevitable.  What often [...]

Chances are if you check your Google Analytics as often as we do, you’ll find this clever holiday greeting from Google will put a smile on your face.  In addition to the greeting,  an email that was sent out on Christmas, they announced several new features including the all new “annotations” feature. Annotations allows you [...]

Over the past  few decades, Blockbuster video has been a household name for most people, and it has been the place to go for a movie rental for as long as many of us can remember. However, lately they’ve been taking a real beating, losing market share to businesses  like Netflix and Redbox. In fact, [...]