Comments on: Costs of Poor Customer Service: Part 1 http://www.lifelinedesign.ca/blog/2010/02/costs-of-poor-customer-service-part-1/ Just another WordPress weblog Fri, 07 May 2010 14:28:14 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jason Seib http://www.lifelinedesign.ca/blog/2010/02/costs-of-poor-customer-service-part-1/comment-page-1/#comment-402 Jason Seib Sun, 07 Feb 2010 04:32:23 +0000 http://www.lifelinedesign.ca/blog/?p=241#comment-402 I have never called a food provider to complain about service and hung up feeling satisfied, one time I did get good service and was offered a refund on part of my order I later discovered I never actually received the refund. When actually driving to the store to complain I have received gift cards and free meals but over the phone my experiences have always been poor. From my experience if you go with the lowest bid you often get what you pay for. I have never called a food provider to complain about service and hung up feeling satisfied, one time I did get good service and was offered a refund on part of my order I later discovered I never actually received the refund.

When actually driving to the store to complain I have received gift cards and free meals but over the phone my experiences have always been poor.

From my experience if you go with the lowest bid you often get what you pay for.

]]> By: Michael http://www.lifelinedesign.ca/blog/2010/02/costs-of-poor-customer-service-part-1/comment-page-1/#comment-392 Michael Fri, 05 Feb 2010 20:53:10 +0000 http://www.lifelinedesign.ca/blog/?p=241#comment-392 I completely agree that poor customer service can ruin an otherwise good product. I recently had a salesman come into my office pitching a great product to me. What he wanted to sell was better than what I was using and less expensive. Unfortunately, this gentleman had no tact or manners whatsoever. He promptly started placing items from his briefcase on my closed laptop I had set aside as to not be disturbed. It also turns out that before he made his way into my office he told my office manager that she reminded him of fruit loops and that she smelled good enough to eat. Just one more story of customer service gone wrong ruining an otherwise great product. I completely agree that poor customer service can ruin an otherwise good product. I recently had a salesman come into my office pitching a great product to me. What he wanted to sell was better than what I was using and less expensive. Unfortunately, this gentleman had no tact or manners whatsoever. He promptly started placing items from his briefcase on my closed laptop I had set aside as to not be disturbed. It also turns out that before he made his way into my office he told my office manager that she reminded him of fruit loops and that she smelled good enough to eat. Just one more story of customer service gone wrong ruining an otherwise great product.

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